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Privacy Policy

What is a Privacy Notice?

Under UK Data Protection Law (UK GDPR & DPA 2018), as a client of Physio-logical, you have specific rights regarding how your personal data is collected, used, and stored.
This privacy notice explains how we process your personal data and your rights regarding that data.

Key Details

This privacy policy describes how Physio-logical collects, protects, and processes your personal data. If we ask you to provide information when using our website, clinic services, or communication channels, it will only be used as described in this policy.
This policy is updated periodically. The latest version is published on this page.
Last updated: 28.02.2025
For any questions, you can contact us at:
📧 Email: enquiries@physio-logical.net
📞 Phone: 023 9435 0270

Who We Are

Physio-logical is a private physiotherapy clinic offering a range of physiotherapy services, including injury rehabilitation, pain management, and preventative care.
For the purposes of processing personal data, we are the Controller and responsible for your personal data.

What Data We Collect and Why We Collect It

We collect and process the following types of personal data:

1. Personal Information

  • Name
  • Address
  • Contact details (phone number, email)
  • Date of birth
  • Job title, hobbies (if relevant to your physiotherapy needs)

2. Health & Medical Information

  • Medical history
  • Diagnosis and treatment plans
  • Appointment details
  • Progress reports and rehabilitation plans
Why? This data is required to provide physiotherapy treatment, ensure the best care, and comply with legal obligations regarding health records.

3. Website & Digital Information

  • IP address
  • Browser type
  • Device type
  • Cookies and tracking data (see the Cookies Policy section)
Why? This helps us improve our website performance, monitor traffic, and enhance security.

How We Use AI at Physio-logical

We use artificial intelligence (AI) in the following areas to enhance our services:
  1. Automated Appointment Scheduling
    • AI-powered tools help manage appointment bookings efficiently, ensuring availability and reminders for patients.
  2. Rehabilitation Programmes
    • We may use AI-driven software to tailor personalised rehabilitation plans based on movement analysis and patient feedback.
  3. AI Chat Support
    • Our website may use an AI chatbot to assist with basic queries, appointment booking, and physiotherapy FAQs.
  4. Clinical Data Analysis
    • AI tools assist in reviewing anonymised patient trends to improve treatment recommendations and enhance rehabilitation outcomes.
We DO NOT use AI to make final clinical decisions—our physiotherapists always review and approve any AI-generated recommendations.

CCTV Policy

To ensure security, safety, and theft prevention, we have CCTV cameras installed in the reception area of our clinic.

Key Details of Our CCTV System

  • Purpose: Security, theft prevention, and staff/patient safety.
  • Retention: Footage is stored securely for 5 days and is automatically deleted unless required for legal or investigative purposes.
  • Access: Only authorised personnel (clinic management and security team) can access recorded footage.
  • Sharing: We will only share CCTV footage with law enforcement agencies if legally required.
  • No Recording in Treatment Rooms: CCTV is not installed in private treatment rooms or toilets, ensuring patient privacy.
If you require access to CCTV footage where you appear, you can submit a Subject Access Request (SAR) under data protection law.

How We Share Your Data

We will only share your personal data with your explicit consent or where legally required, such as:
  • With your GP or consultant (if required for your treatment).
  • With insurance providers (if you are claiming physiotherapy costs).
  • With healthcare professionals involved in your care.
  • With regulatory bodies (if legally required).
  • With third-party service providers (e.g., clinic management software, which securely stores your data).
All third-party service providers must comply with UK GDPR and do not store data outside the UK or EU.

How Long We Retain Your Data

  • Physiotherapy Records: 8 years after discharge.
  • Children’s Records: Until they reach age 26.
  • CCTV Footage: 5 days unless retained for legal reasons.

Your Rights Under Data Protection Law

As a data subject, you have the right to:
✅ Access your data – Request a copy of the data we hold about you.
✅ Rectify incorrect data – Ask us to correct inaccurate or incomplete information.
✅ Erase your data – Request deletion of your data (subject to legal record-keeping requirements).
✅ Restrict processing – Ask us to limit how we use your data.
✅ Object to processing – Opt-out of marketing or other non-essential data use.
✅ Withdraw consent – If you have given consent, you can withdraw it at any time.
For any requests, email enquiries@physio-logical.net.

How We Protect Your Data

We take data security seriously and have implemented:
  • Encryption for sensitive data.
  • Secure access controls for internal systems.
  • Regular staff training on data protection.
  • CCTV security to protect clinic premises.

Data Breaches

If a data breach occurs that poses a risk to your rights and freedoms, we will notify you without delay, along with the steps we are taking to address it.

Complaints & Contacting the ICO

If you believe we are misusing your data, you have the right to complain to the Information Commissioner’s Office (ICO).
🔗 Website: www.ico.org.uk

Alternatively, please contact our Data Protection Officer at:
📧 Email: enquiries@physio-logical.net

Cookies Policy

Our website uses cookies to improve user experience and track site performance. Cookies help us:
  • Understand website traffic and user behaviour.
  • Provide a smoother browsing experience.
  • Enhance security and fraud prevention.
You can disable cookies in your browser settings. For guidance, visit: www.aboutcookies.org.

Final Note

Physio-logical is committed to protecting your data and ensuring transparency, security, and compliance with UK GDPR regulations. If you have any questions, feel free to contact us.